Shipping policy

Shipping policy

Where we ship
We currently ship to customers in the United States. If your country is offered at checkout, the shipping rate shown there applies to your order.

Shipping cost
US orders of $30 or more ship free. Orders under $30 ship for a flat $4.95. The exact rate is always shown at checkout before you pay.

Order processing
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). Orders placed on a weekend or holiday are processed on the next business day.

Delivery time
After dispatch, delivery to the United States usually takes 7–15 business days. Delivery times are estimates, not guarantees, and can be affected by carrier delays and events outside our control.

Tracking
When your order ships, we email you a tracking number. Tracking information can take 24–48 hours to appear after dispatch.

Customs, duties and taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Incorrect address
Please double-check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address provided by the customer, but contact us right away and we will try to help.

Damaged, lost or delayed orders
If your order arrives damaged, or has not arrived 30 days after it shipped, email support@celliden.com and we will arrange a replacement or refund.

Questions?
Contact us at support@celliden.com (Monday–Friday, 9:00 AM–5:00 PM EST).