Refund policy

Return & refund policy

30-day first-order guarantee
If your first Celliden order isn't right for you, email support@celliden.com within 30 days of delivery with your order number. We'll refund the product price of that first order to your original payment method, even if you have opened some pouches. You don't need to send anything back. This guarantee applies once per customer and household.

Unopened products
On any order, you can return unopened, sealed boxes within 30 days of delivery. Email us first and we'll send the return address and instructions. Return shipping for unopened returns is paid by the customer unless the return is due to our error.

Opened products on later orders
Because our masks are single-use personal care items, opened pouches from repeat orders can't be returned, except under the damaged or defective terms below.

Damaged, defective or wrong items
Please check your order on arrival. If a mask doesn't warm up, a box arrives damaged, or you received the wrong item, email us within 30 days of delivery (a photo helps) and we'll send a replacement or refund it. No return needed.

Discount codes
Orders placed with a discount code are covered by the same terms. Refunds are for the amount actually paid.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification, under the same conditions as above.

Refunds
Once a refund is approved, it is sent to your original payment method within 10 business days; your bank or card issuer may need additional time to post it. If more than 15 business days have passed since approval and you have not received it, contact us at support@celliden.com.